When will my credit card be charged?
All purchases are prepaid. Credit cards are charged at the time of the order, before the order is packed or shipped out. You will receive notification by e-mail following payment approval (registration required). Beware of other sellers who take your payment information and charge you at a later date when shipping - this means that seller is holding your credit card information for anyone to see (or steal) later. We never hold nor see your credit card number and cards are immediately processed through the bank processor using encryption to keep prying eyes away from your data.

CVP accepts most major credit cards however you may also checkout through Paypal either using a credit card or your Paypal account. An accurate email address is required and any typo in the address will prevent notifications or the ability to login to your account. Do not use email addresses that block transactional emails or require return verifications such as Earthlink.

All orders are prepaid prior to our processing of the order and preparation to ship.

Note that payments which are declined may appear as held within your bank or card account. This is normally a temporary hold by your bank or credit card and is not held by us. Declined purchases are not funded and are automatically cancelled at the moment the decline occurs. We cannot see nor access your declined payment information except for the notice sent to us by the bank processor.

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Has my order been shipped? When will my order arrive?
In most cases a shipping notice will be sent to your valid email address you registered at checkout. You can check on the status of your order (registered users only) by logging in and clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order. ONLY those who registered an account before checkout can view their order, since guest checkout is not accessible. CV Performance products that are sold by several other affiliates or dealers are not logged on this site and we will not have access to their order records. Please allow the specified amount of time in your order confirmation or email notice for your order to be processed and packaged before shipping, excluding weekends and holidays. We only ship Monday-Friday and subject to delays during peak riding season. Shipping exceptions and delays will be displayed on the product page or within the emails you receive. 

Orders shipped under the Free Shipping option are sent via Ground - Parcel Service or regular mail (US) and typically take 4-10+ business days after order is packed and shipped. Delivery times may vary and times are NOT guaranteed by USPS. Overweight items are excluded from the Free Shipping offer and shipped at cost. Note that all deliveries are subject to USPS delivery times and we cannot control delays due to circumstances beyond our control. Once we ship an item it is in the hands of the US postal service. CV Performance makes no claim or guarantee as to delivery times.

We do our best to ship orders promptly however, during peak times of the year orders may be delayed. Each order is very important and we do our best to ship each package as soon as possible.

Please refer to our CV Performance Shipping Policy for full details.

How do I track my order?
Emails are sent following an order's preparation for shipping. Tracking numbers are always shown in this email notice. Delivery Confirmation may be tracked through the USPS site but please be aware that their online history is not always accurately updated until an item is delivered. USPS tracking history may not be updated on their online site for 1-2 days after a scan and it is common for online tracking to lag by 1-2 business days. If in doubt refer to your confirmation email for details.

We are not responsible for email confirmations blocked by your email provider. Check your junk folder and if possible avoid the use of outdated and poor performing email services. AOL, Comcast, Earthlink, Mindspring and others that use outdated technology are all notorious for non-delivery. Work emails through your employer may also filter or block outside confirmation emails.

It cannot be emphasized enough, USPS Ground Shipping (formerly First-Class Mail) is SLOW. Regardlesss of what USPS promises on their site, a Ground  package can arrive in as little as 3 days or as long as 14 days (US only) and they will not guarantee a delivery time. We do not accept returns or cancellations due to slow shipping times by USPS or UPS.

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What jets should I use?
This is one of the most common questions yet there is no correct answer. There are so many factors that go into the proper jetting of a carburetor, including what other components are installed. 

Often online forums and articles will give jetting opinions but the fact is that they only make assumptions based on what other parts are installed, and what other conditions exist with your carburetor and engine. Most jetting suggestions are a guess at best. What works for one person may not work for you. Components such as the needle, emulsion tube, slide spring, slide, and modifications play a role in proper jetting. For this reason we do not provide specific jetting suggestions. We can only suggest ranges of jetting if all other components (needle etc.) have been upgraded using CVP brand products, since we have only tested various jetting scenarios with our own products. 
    

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What is your return policy?
Our return policy is available on the Terms of Sale agreement page or may be downloaded (pdf) below. All sales are final however if for any reason a CVP brand product is determined to be defective CV Performance will accept a return for inspections and repair following authorization only. Please contact CVP using our contact form for details. Not all brands carry the same warranties so please consult the product page for details. 

Our suppliers of electronic or sensor products Do Not allow returns of any opened package. Customer's are responsible to verifying OEM part numbers and ordering the correct product required. An unsealed product cannot be accepted for return. 

A return for any reason must be authorized first by contacting CV Performance and shipping charges to/from seller are the responsibility of the buyer and not covered under any replacement or return agreement. Do Not return an item before contacting CVP and receiving authorization, it will be refused. Return authorization is not a promise to exchange or fulfill a claim. Returns of defective items is for repair or exchange only. Items purchased through other resellers are subject to their policies. We are unable to accept returns of items purchased through other dealers or resellers. Only new/unused items that are determined to be defective will be exchanged. No warranty return shall include any refund or reimbursement in any way.

We do not accept returns due to slow or delayed shipping by USPS or other carriers.

Download our general return policy at:
http://cv-performance.com/content/Return_Policy.pdf

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Phone support is not available. 

How do I contact you?
Our contact information is provided on our Contact Page and e-mails are answered daily Monday-Friday during normal business hours. Please allow 1-2 business days for a reply. CV Performance is first and foremost a wholesaler and distributor so we encourage you to contact your local dealer first for retail sales and support. To fully service all of our customers, retail order status or product support is available by email through our contact page, and therefore we are unable to reply to retail phone inquiries made through our dealer support line.

Self-service support through our website and email is how we keep prices low and product quality high. Phone support or ordering is currently not available. Please submit all inquiries through our Contact Page and we will reply by email as quickly as possible within 1-2 business day. For other motorcycle related questions not specific to our own products, please refer to your service manual or contact a qualified service technician. 

If you are only able to place your order by phone, please consult our Dealer Page to find a retail dealer in your area to place an order by phone. Our online dealers such as J&P Cycles are also able to accept phone orders for many of our products. CV Performance does not accept phone orders or questions by phone. 

We are unable to reply to Earthlink email addresses or provide order confirmations due to Earthlink's outdated spam filtering system. If we receive an automated requests for us to fill out their forms to be added to your approved list, all emails will cease and be deleted. Before contacting us or any other company online, please turn off your Earthlink spam filtering, or select another email provider (preferred) to ensure a reply. 

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How do I find a local dealer?
Please visit our Authorized Dealer page for a listing of local dealers, online resellers, and distributors. CV Performance welcomes new dealers and we encourage customers to share our company information with their local shop or reseller. CV Performance strongly supports local independent businesses. We will gladly expedite the setup of your favorite local dealer when qualified to get your products sent to them for resale.

Customers in the UK or most European countries may find our products through local shops that sell from the Motorcycle Storehouse catalog (our European distributor). Please consult their site for the nearest authorized dealer in your area. We do not have direct sales to countries outside of the U.S. 

CV Performance does not have any dealers or resellers in California, nor do we sell or ship to California. 

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What if I'm an asshole? (yes you read that right)
Over a decade ago Robert Sutton wrote about the "No Asshole Rule" when dealing with certain types of people in the workplace. We have taken this concept a step further and decided that we will not work with those who cannot treat others with the slightest bit of common decency, even if they are customers or business associates. All of us can be an asshole, myself and those we work with are no exception. However, if a customer believes that being an asshole to a company is a tolerable way to get things done, then you probably want to shop somewhere else.

Don't get us wrong, we greatly appreciate those who support us and our products, but if you're having a bad day (or life) please leave it at the door or direct that anger toward someone else in your life willing to take it. The old saying, "The customer is always right" only applies until you put on the ass hat, at which point it's time for both sides to ride off in different directions.

Thank you to all of our loyal customers who recognize that treating each other with respect goes much further in getting things done than being an asshole. Most of us ride not only for the enjoyment, but to put some miles between us and the struggles in life. We are on your side, and here to help you enjoy the ride! 

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